This privacy policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop website and related service inquiries. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, so you can understand how information is processed when you contact us or request workshop services.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may collect your name, email address, phone number if you provide it, inquiry message, and service preferences when you submit a contact form, request a service, or communicate with us about bicycle servicing. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the site.
Most personal data comes from your direct interactions with Cycle Haven, including form submissions, email, phone calls, workshop drop-ins, and service discussions. Technical data is generated automatically when you access the website, and cookie-related information is collected through the site’s essential and preference functions.
Essential cookies support core website functions such as page delivery and form handling. Preference cookies help remember privacy-related choices so the site can apply them on later visits. We do not confirm analytics or advertising cookies as active on this website.
We use cookies only for essential site operation and to remember privacy preferences. You can usually control cookies through your browser settings, and you may also adjust preference choices where the website provides that option. Limiting cookies may affect some site functions, but it should not prevent basic access to the website.
We use personal data to respond to service inquiries, arrange bicycle intake, carry out mechanical inspection and quote discussions, coordinate repair and adjustment work, provide collection summaries, maintain website security, and support technical delivery of the site. We also use limited data to manage preferences, handle records connected with service completion, and meet lawful business obligations.
We may share personal data with service providers that help us operate the website, deliver technical functions, process communications, or support administrative tasks connected with workshop inquiries. Any such recipient is expected to use the information only for the assigned purpose and to protect it appropriately.
We may disclose personal data if required to comply with applicable law, legal process, or a valid request from a public authority. We may also share information where necessary to protect our rights, address security issues, or support the administration of the website and workshop records in a lawful manner.
Depending on your location and the circumstances of processing, you may be able to request access to your data, correction of inaccurate information, deletion where it is no longer needed, or restriction of certain processing. We may need to verify your identity and review the request against legal or operational limits before taking action.
To make a privacy request, provide enough information for us to identify the relevant record and understand the action you want us to take. We will review the request, confirm whether any additional details are needed, and respond through a reasonable service process. If we cannot fully comply, we will explain the main reason where permitted.
We retain personal data for the period needed to manage inquiries, arrange workshop services, complete repairs, maintain service records, handle payment or collection matters, and meet legal, accounting, or security obligations. When data is no longer needed for those purposes, we delete it or anonymize it where appropriate, subject to any lawful retention requirement that applies.
If we make material changes to this privacy policy, we will revise the notice on the website and apply the updated version from the effective date shown there. Where a change affects how we handle personal data in a meaningful way, we may also use a reasonable direct or site-based notice method appropriate to the circumstances.
